Helpdesk REACH

Trasys has set-up a dedicated Helpdesk/Support service for all REACH-related issues. It  is part of our global ISO 9001:2001 certified services and based on the ITIL best practices for service desks (ITSM). ITIL is the most widely recognised approach to IT service management from the public and private sectors across the world.

How support is provided?

The support is provided by our expert REACH support engineers:

  1. on-site
  2. by phone
  3. through online support sessions with desktop sharing technology (using the Cisco WebEx instant collaboration platform)
  4. through our online web-based issue tracking system (based on JIRA)
  5. by e-mail


Some examples of questions:

  1. How to set-up the database and J2EE application servers for the distributed installation of IUCLID 5?
  2. How to get connected to the server and download IUCLID 5 locally?
  3. How to manage Legal entity data?
  4. How to migrate data from IUCLID4 to IUCLID 5?
  5. How to pre-register? What are the options for pre-registration?
  6. How flexible is the IUCLID5 update? How to manage and assure the availability of the latest version of IUCLID 5?
  7. How to submit the dossier to the ECHA?
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